We want every ScoopStays booking to feel fair — for guests, hosts, and our team. This page explains what happens if plans change.
This is our standard moderate policy. Individual properties may run promotional or long-stay rates with different terms — those specific terms are shown at booking and, where they differ, take precedence over this page.
Standard refund windows
Refunds are calculated on the total booking amount and processed to the original payment method.
- 7 or more days before check-in: full refund, minus any non-refundable service fee shown at checkout.
- 3–7 days before check-in: 50% refund.
- Less than 72 hours before check-in: non-refundable.
- No-show or early departure: non-refundable.
How to cancel
Email scoopstays@gmail.com or WhatsApp +92 316 5648659 with your booking reference. The cancellation timestamp is when we receive your written request, not when it was sent.
Rescheduling
Where possible we're happy to move your dates instead of cancelling:
- Requests received 7+ days before check-in: free reschedule, subject to availability and any rate difference.
- Requests received 3–7 days before check-in: reschedule allowed with a nominal admin fee, subject to availability.
- Requests received within 72 hours of check-in: treated as a cancellation under the windows above.
Refunds by ScoopStays
If we cancel your stay for any reason — including double-booking, safety issues at the property, or force majeure — you receive a full refund or, if you prefer, help relocating to a comparable ScoopStays property at no extra cost.
Force majeure
Cancellations caused by events beyond reasonable control (natural disasters, government restrictions, prolonged utility failures at the property, civil unrest) are handled case-by-case in good faith. We prioritise rescheduling first; where that isn't possible, we issue a refund of the paid amount minus any non-refundable third-party costs already incurred.
Processing time
Approved refunds are initiated within 3 working days. Depending on your bank, the amount may take an additional 5–10 working days to reflect in your account.
Questions
Not sure which window applies to your booking? Message us — we'd rather clarify before you book than surprise you later. See also our Terms of Service and House Rules.